Studio & Operations Manager

The Studio & Operations Manager is the engine room of Goldfinger: a central role
that combines day-to-day management of the core operational functions of the
organisation with the sound delivery of our social mission. Working closely with our Head of People, Chief of Staff and Finance Manager, the Studio & Operations
Manager completes our integral Support Services department.

Responsibilities include facilities management of our dynamic venue (design studio,woodwork workshop and community space), alongside providing core administrative support and acting as our first point of contact for all customers, clients and general enquiries. This fast-paced, varied role is a unique opportunity for a highly organised, practical and compassionate individual to have a huge social impact, alongside our small but mighty team.

Reports to: Head of People & Support Services
Direct reports: consultants i.e. HR, Legal, Sustainability & Systems Manager
Working pattern: 4 days per week
Salary: £28-32,000 FTE, depending on experience
Location: On site at Goldfinger, W10 5NY

Responsabilities

Operations & Facilities Management
● Facilities management of design studio, woodwork workshop and shared
community space
● Tenant company coordination
● Contract management
● Risk management including assurance of HSSE and legal compliance
● Cross-departmental communication and coordination
● Project management and CRM software (Podio) management
● Coordinating shipping and courier requests across the organisation
● Providing hands-on retail / showroom support as required
● Increase the efficiency of existing processes and procedures and create new
systems to enhance the company’s internal production capacity

Office & Admin Management
● Management of all incoming enquiries across phone, email, and in person
● Management of company-wide admin and communication processes (GSuite)
● Team Meeting management including creating agendas and circulating minutes
● Maintaining the office and supplies i.e. printer, stationery, tea station
● Supporting data collection for our Impact department
● Ad-hoc support to the CEO and Head of People
Business Development and Finance Support
● Providing hands-on retail / showroom support to engage clients and
customers
● Providing hands-on event support as appropriate
● Developing supplier relationships and new partnerships for our
sustainably-sourced material library
● Streamlining financial processes across our software (Xero, HubDoc, Shopify and
Podio)
● Raising Purchase Orders and processing staff expenses claims
● Leading research projects such as workshop expansion
HR / People Support
● Assisting the People department with the recruitment of new employees and
overseeing their onboarding process
● Working with the CEO and Head of People to identify opportunities for
implementing more efficient processes and systems across the teams
● Team training as required
● Coordinating socials, birthdays and extra curricular opportunities.
● Supporting team culture and wellbeing initiatives
Environmental Impact
● Working alongside our Sustainability & Systems Manager to:
● Track our carbon footprint: Maintaining a detailed log of the company’s quarterly emissions. Collecting data from suppliers, bespoke and retail teams and
transforming it into accurate metrics and transforming these into digestible
presentations for senior management reports.
● Maintain detailed logs of material usage, sources, energy consumption, etc to
report to annual summary
● Create and maintain processes and procedures that improve overall sustainability
of the company and reduce its impact.
● Assist with certification processes such as BCorp, Grown in Britain, LCA, C2C, etc; scope and assess suitability of certifications and coordinate works to achieve
them.

Other
● Leading / coordinating on special projects as the needs for business arise
● Any other tasks as relevant to the role

Skills
Essential
● High-level office and / or operations management experience
● Proven analytical, numerical and IT skills
● Attention to detail
● Excellent written and verbal communication skills
● Skill in connecting with multiple staff, stakeholders and beneficiaries
● Skill in identifying and prioritising workload, looking ahead & anticipating
problems
● Demonstrates proper disciplined use of project management techniques & skills to ensure delivery to time, quality & budget.
● To be able to operate independently & have good judgement when to seek
guidance & support
● Strategically minded
● Resourceful and adaptable
● Empathetic and supportive
● A commitment to sustainability and positive social impact
● Interest in design, making and sustainable furniture

Desirable
● Experience of financial management
● Experience of HR management
● Experience of working in the design industry
● Experience of working within the charitable / not for profit sector
● Experience with using multiple software packages (Gsuite, Xero, Shopify, Podio)

The perks of working at Goldfinger
● Become part of a personable, visionary team creating huge positive impact
on a daily basis
● Professional development opportunities
● Sustainability and design-thinking learning opportunities
● Staff discount across our sustainable design shop and Academy classes
● Staff discount in our on-site Sicillian cafe, Panella, known for its excellent
coffee, delicious Sicilian dishes and vibrant community spirit
● Unique working environment, based at the foot of the iconic Trellick Tower
on Golborne Road and a stone’s throw from Portobello Road.
● Competitive salaries with room for growth
● Flexible working
● Regular social events
● Volunteering opportunities including delivering meals for our community via
People’s Kitchen: To Your Door

To apply:

Please email your CV and a cover letter (no more than 2 sides) outlining how you meet the person specification, and what appeals to you about the role:
admin@goldfinger.design

Deadline: Sunday 12th March at midnight
Start Date: ASAP – interviews arranged as they come in so early applications are advised.