Sales Associate, Borough Market

The Company:

nibs etc. makes delicious and nourishing upcycled snacks with industry by-product ingredients that would normally be thrown away, to fight food waste. We are empowering our customers with the tools with which to live by their values, and designing waste out of our habits, our language, our systems.

Our first product is our award-winning granola made from fruit and vegetable juice pulp normally wasted by juice bars and manufacturers; it is high in fibre, adds interesting textures and delicious flavours to bakes. It is probably the most sustainable granola in the world.

We sell our upcycled snacks via our stall at Borough Market and our online shop. We also sell wholesale, working closely with retailers and independent shops, cafes and delis whose missions and values align with that of the business – such as bulk/packaging free shops – as in everything we do. We aspire to source, produce, package, sell and scale nibs etc. in a way that is as sustainable and as minimally impactful to our environment, as possible. Our dream is to inspire change in people’s habits, far beyond the products we make, by fostering, educating and empowering our community with the tools to do so. Living ‘Zero Waste’ is a necessity, not a luxury. We want to make it realistic, and attainable for all. We are redefining the concept of ‘waste’.

The position

Borough Market is London’s oldest food market and is the vibrant home of many iconic food brands. The trader community is friendly and welcoming, and being able to forge relationships with them and be a part of it ourselves is a unique privilege of working at the market. The market also has strong commitments to protecting the environment and reducing waste, and the nibs etc. pitch is Borough Market’s first ever ‘refill’ stall. We are very proud to be part of what the market represents; how it is on the frontline of sustainability, and how we eat both now and in the future.

We are looking for someone who is passion-driven, reliable and outgoing to join our Borough Market sales team. Someone who is hard-working, keen to learn, to take initiative and grow. Who also loves food and sustainability as much as we do (!); if you’re that person calling out your friends for binning leftovers and throwing away ‘expired’ food, we want to hear from you.

If you are interested in this role, please apply with your CV and a Cover Letter either via Indeed.com or to the email below, for an immediate phone interview. Please note we will only be accepting applications with both a CV and Cover Letter attached.

Reporting To: CEO/Operations Manager

Your Role:

• Engage with existing, new and all potential customers; bring customers to the stall with your infectious energy.
• Open and close the nibs etc. Borough Market stall; includes setup, stock counts, cashing up, and taking down of stand.
• Display and sample products as directed, in line with food safety and hygiene standards.
• Manage Borough Market nibs etc. product and stall inventory.
• You will be familiar with the brand’s ethos, sustainability practices and products, as if they were your own: educate and inspire the customer on how we are fighting food waste.
• Be able to guide the customer through our range of products, and make suggestions based on their individual needs, diets, interests and palates.
• Ability to problem solve and take pride in offering excellent customer service: things can always go wrong and you need to be ready to quickly, efficiently, and politely deal with any situation that may arise.
• Take initiative to improve existing and implement new operational and sales processes where it might benefit the company, further emphasise the company ethos and mission, and increase sales.
• Flexibility to work at popup markets: zero waste, christmas, craft/artisan markets, around London.
• Communicate and liaise with your colleagues in a professional and informative manner, and respectfully receive and offer feedback where necessary.

Your Skills:

• You are outgoing, organised and reliable.
• You are great with people and have excellent spoken and written communication skills.
• You are passionate about food, waste, and or sustainability.
• You are strong; setup/pack down requires the lifting and moving of wooden tables/stands
• Certification: Level 2 Food Hygiene + Safety – please attach appropriate documentation.
• Languages: you speak (a) foreign language(s) at a conversational level. Not essential, but very helpful at an international tourist destination such as Borough Market.

Contract length: 6 months (min.)

Part-time hours: 10-16 per week

Salary: £9.00-£11.00 per hour

Benefits: Employee discount, flexible schedule

Schedule: Weekends