Sales Account Manager

Toast are looking for a Sales Account Manager to support their existing trade customers and help to win new business. Reporting into the Commercial Director, you will be the key point of contact for their brilliant trade customers. The work includes:

• Building relationships with their wholesaler account managers to grow sales with existing customers and identify/win new sales opportunities.
• You will spend the majority of your time in the field, delivering exemplary customer service, visiting trade customers to offer after-sales support, and, if appropriate, to upsell additional SKUs.
• You will optimise and manage your own schedule, visiting accounts predominantly in London (with some travel to locations such as Brighton).
• Delivering brand and marketing support for trade customers. This includes ensuring relevant POS materials are supplied and used effectively in their space and creating content for Toast to share on it’s platforms. You’ll work with their Marketing manager to communicate customer events and develop brand partnerships.
• Training trade customers. This includes talking to teams about Toast’s mission and delivering tastings of their range.
• Sampling to end consumers in their trade accounts or at events (trade shows, festivals etc.).
• Maintaining CRM system records. This includes capturing details of your interactions with customers and updating their contact information as required. You will also be capturing and tracking key sales data.
• Monitoring and reporting on Key Performance Indicators and customer purchase trends. This will help Toast to learn, develop and identify new growth opportunities.
• The role will often require working evenings and weekends.

Toast need someone who:

Knowledge/experience:

• OnTrade sales experience
• Good knowledge of bars, pubs, restaurants and bottle shops in London & South East.
• Experience in customer-facing roles delivering excellent customer service.
• Good knowledge of the craft beer industry (and enjoy beer!)
• It would be an added bonus, but not essential, if you have previous experience within a challenger food and drink brand.

Personal skills/motivation:

• Passionate about Toast’s brand, their industry and mission
• Good commercial acumen
• Great presentation and relationship building skills
• Good negotiation and influencing skills
• Good judgement, maturity and personal resilience
• Self motivated and have a positive attitude – you get stuff done working both independently and within a team
• Organisational and time management skills, able to plan ahead and manage multiple tasks
• Knowledge of Excel is desired but not essential.

Start Date: January/February 2024

Contract terms: Full-time employee

Location: 17-19 Triton Street London NW1 3BF. We are a flexible employer and support hybrid working, but this role does involve travel to visit stockists

Compensation: £35k base, plus bonus. All travel & subsistence expenses covered

Benefits: 3% pension contribution, equity stock options, discounted beer, 25 days holiday plus flexible use of bank holidays, 2 days paid leave for volunteering

Deadline to apply: 1st December 2023

How to apply

Submit your CV & a cover note that explains why you’re a great fit for the role. Due to the high number of applications, those without a covering note will not be considered.

All your information will be kept confidential according to GDPR guidelines.

We are an inclusive employer and encourage applications from people with a diverse background. No University Degree required. 

You must be eligible to work in the UK.