Group Volunteer Manager

Purpose of the job
Volunteers play a central role in every aspect of The Felix Project’s work, and we work hard to build a happy and positive environment for all our volunteers. We’re very lucky to have many organisations who want to volunteer with us. The Group Volunteer Manager position facilities group volunteering, be that from one of Felix’s corporate partners or another organisation seeking a great team experience.

You will be accountable for the management of the group volunteer bookings and briefings, cultivating strategic volunteer relationships and exploring new opportunities for partners to support Felix through volunteering.

Duties and accountabilities
· Leading on the Group Volunteer strategy
· Line-managing the Group Volunteer Coordinator to book in group volunteer days and provide necessary briefing information to all groups prior to arrival at Felix
· Managing the booking system via Microsoft Dynamics
· Conducting inductions for groups at our East London site
· Working across teams to minimise the likelihood of “no-shows” (groups or individuals that do not fulfil their booking)
· Implementing a follow up process to encourage volunteers to sign up as individuals
· Ensuring the groups volunteer experience is impactful and enjoyable, utilising group feedback proactively to make improvements
· Working with the Corporate Partnerships Team, and wider Income Generation Team to support the development of key partnerships
· Leading on the implementation of Felix’s group volunteer charging model and cancellation policy
· Reporting on group volunteering to monitor, evaluate and learn from activities, aiming to improve the programme and offering to groups
· Handling group volunteer queries and issues
· Acting as a local ambassador for The Felix Project

Person specification
The Felix Project recognises the positive value of diversity and is committed to creating a diverse and inclusive workforce. We understand that certain groups (for example disabled people, women, and people from ethnic minorities) are less likely to apply to roles where they do not meet all of the criteria. For this reason, we actively encourage people to apply if they think they can do the role, even if they do not meet all of the requirements. We are also keen to encourage applications from those with identities that are currently underrepresented within the charity sector.

You will love working with a wide variety of people and be able to quickly build strong and positive relationships in a volunteer-centric organisation. You are highly organised, data and IT savvy, and efficient with your time, and you are used to prioritising and making a difference wherever you go. You have a passion to be in a charity that is expanding rapidly and thrive in a busy environment. You will have a desire to help reduce food waste and/or fight food poverty.

Essential skills, knowledge, and experience relevant to this role
· Experience of working with volunteers and/or volunteering
· Experience of recording data, and maintaining databases
· Evidence of providing appropriate support and supervision to volunteers
· Strong interpersonal, networking and facilitation skills
· Experience of building and maintaining professional relationships.
· Proven track record in following processes and procedures
· Ability to work with a diverse range of people
· Digital savvy, with a track record of learning new systems quickly
· Problem solving skills

Desirable skills, knowledge, and experience relevant to this role
· Experience volunteering with The Felix Project
· Experience using volunteer management software
· Experience of working in a Fundraising Team
· Committed to reducing food waste and fighting food poverty

What you’ll get in return
You will be working in an upbeat, innovative charity with strong vision, ambition and a fantastic culture and leadership team.

Other Benefits:
· Lunch and snacks provided when working from a site (dietary requirements may impact our ability to provide this)
· Employee Assistant Programme
· Access to exclusive discounts
· Flexible and hybrid working
· Out of work activities such as Felix’s softball team, running club and cycling club

This role will be based mostly at our East London (E14 7BN) site where the majority of groups volunteer, but you will occasionally be required to work in our other locations across London.

The salary is £30,000 – £33,000 per annum, (pro-rata) 25 days annual leave + bank holidays (pro rata)

Contract Type: Permanent
Hours: 37.5 hours per week – sometimes evenings and weekends.