Community and Event Manager

Toast are looking for an Account Manager to support their existing trade customers and help to win new business. Reporting into the Commercial Director, you will be the key point of contact for their trade customers. The work includes:

• Visiting trade customers to offer after-sales support, and, if appropriate, to upsell additional SKUs. You will optimise and manage your own schedule, visiting accounts predominantly in London.
• Building relationships with our wholesaler account managers to grow sales with their existing customers and target new sales opportunities.
• Delivering brand and marketing support for trade customers. This includes ensuring relevant POS materials are supplied and used effectively in their space.
• Training their trade customers. This includes talking to teams about Toast’s mission and delivering tutored tastings of their range.
• Sampling to end consumers in their trade accounts or at events (trade shows, festivals etc).
• Working with their Marketing manager to communicate trade customer events, develop brand partnerships and create content for our social media platforms.
• Maintaining CRM system records. This includes capturing details of your interactions with customers and updating their contact information as required.
• Monitoring and reporting on Key Performance Indicators and customer purchase trends. This will help Toast to learn, develop and identify new growth opportunities.

Toast need someone who:

• Is great with people and has experience in customer-facing roles – you’re passionate about excellent customer service.
• Has good knowledge of the craft beer industry – you know your Lagers from your IPAs!
• Has good knowledge of bars, pubs, restaurants and bottle shops in London – you know where we need to be (or enjoy finding out).
• Is self motivated with a positive attitude – you get stuff done.
• Is organised – you’re good at managing your time.
• Is passionate about their environmental mission and enjoy beer – you love the idea of using beer to help save the planet.

It would be an added bonus, but not essential, if you have:

• Previous experience in hospitality.
• Previous experience within a challenger food and drink brand.

Start Date: ASAP

Contract: Full-time employee

Location: Our HQ is 17-19 Triton Street, London, NW1 3BF. We are a flexible employer and support home working, but this role does involves travel to visit stockists (largely London based but occasionally elsewhere in the UK)

Compensation: £30k depending on experience

Expenses: All travel & subsistence expenses covered.

Benefits: 3% pension contribution, equity stock options, discounted beer, 25 days holiday plus flexible use of bank holidays, 2 days paid leave for volunteering/activism.

How to apply: Submit your CV & a cover note, introducing yourself & explaining why you think you’re a great fit for the role, via Smart Recruiters. Due to the high number of applications, those without a covering note will not be considered.

Deadline to apply: Open until we find the right person.

How to apply

Submit your CV & a cover note that explains why you’re a great fit for the role. Due to the high number of applications, those without a covering note will not be considered.

All your information will be kept confidential according to GDPR guidelines.

We are an inclusive employer and encourage applications from people with a diverse background. No University Degree required.

You must be eligible to work in the UK.